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Thomas L. Fisher, President and Chief Executive Officer
Tom Fisher’s effective leadership has produced sustained organization growth since his start with the agency in 1978. He successfully negotiated four mergers between 1991 and 1998 to achieve the agency’s strategic goals of increasing market share, diversifying services, and enhancing the organization’s ability to effectively and efficiently deliver services. Working with Community Care Services’ volunteer Board of Directors, Tom has complete fiscal and administrative responsibility, including grant writing, contract negotiation, senior manager supervision and public relations. He currently administers a $20,000,000 budget, and leads a staff of 450 employees who work in very diverse human services programs that assist children, adults and families. Tom serves on the Board of Massachusetts Council of Human Service Providers. He received his B.A. from Stonehill College, Master of Education from Boston University and is a graduate of the Non-profit Executive Leadership Program at Kennedy School of Government in Cambridge.
Brian M. Foss, Chief Operating Officer
Brian joined Community Care Services in February 2001, bringing extensive experience in a variety of human services positions since 1983. Prior to joining the agency, he served as Senior Vice-President at Center for Health and Human Services in New Bedford. Brian is responsible for supervising the operations of Community Care Services’ Outpatient Mental Health and Substance Abuse Programs, Educational, Residential and Housing and Support Services divisions. He chairs Community Care Services’ Compliance, and Risk Management Committees. He developed and oversees the agency’s utilization management and quality improvement plan. Brian created a new nonprofit transportation subsidiary of Community Care Services, Community Care-A-Vans in 2003. He serves as Board Treasurer of the Massachusetts Adult Day Services Association, Board President of Project Independence, a New Bedford adult day care provider, and as an At Large Commissioner for Southeastern Regional Planning & Economic Development District (SRPEDD). Brian received his B.A. from the University of Rhode Island, Master of Social Work from Rhode Island College, and Master of Science in Health Services Administration from Salve Regina University.
Muriel A. Ouellette, Chief Financial Officer
Muriel began working at Community Care Services in 1996 as the agency’s Chief Financial Officer. Prior to that, she was Chief Fiscal Officer for S.S.T.A.R., Inc. in Fall River, MA and Cranston, RI. Her vast experience in accounting since 1981 brought a diverse portfolio of skills in detailed and complex budgeting, contracting, strategic planning, negotiating mergers and acquisitions, evaluating insurance, investment and pension options and auditing. Muriel manages a $20,000,000.00 budget for the agency, working with all programs in annual financial planning. She is a graduate of Bristol Community College and Bryant College; and has passed the Uniform Certified Public Accountant Examination.
Deborah Smusz, Vice-President, Education Services Unit
Deb joined the agency as a special needs teacher with Youth Opportunities Unlimited, Inc. in 1983. Since 1977, she has acquired experience as a special needs teacher, English as a Second Language (ESL) teacher for migrant workers, and director of special education programs. Her work was done in public schools, residential and day treatment programs. She is licensed as a school superintendent and special education administrator; certified as a Critical Incident Stress Debriefer, and is a trained mediator. Deb’s expertise includes special education practice, law and policy, developing relationships with state agencies and the courts, grant and proposal writing and building partnerships with parents, students and communities. As Vice-President for Education Services, Deb is responsible for the oversight of three day schools, tutoring programs, school peer mediation programs, public school support programs, an educational and consultation program, centralized agency training and conferences for the community. She received her Bachelor's degree in Special Education from Bridgewater State College and Master of Education in Integrated Studies/Mgmt from Cambridge College.
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Susan Mazzarella, Vice-President, Housing and Support Unit
Susan has been working with the agency since 1986, starting as a clinician with Youth Opportunities, Inc. in an adolescent day treatment program. She has held various positions within the agency, including Program Coordinator of the Hospital Diversion Program, Senior Clinician at Southeast Alternative High School, Assistant Director of Foster Care, and Director of Foster Care. As Vice-President of the Housing and Support Unit, she supervises a wide variety of programs that support adults challenged with chronic mental illness, people facing homelessness, a homeless shelter for seven families, and a day program for frail elders and disabled adults. Susan is the recipient of the Educational Services Award for Outstanding Contribution to the Quality of Treatment. She is a certified Practitioner of Hypnosis and Hypnotherapy. A Licensed Social Worker, Susan received her B.S. from University of Scranton and Master of Arts in Psychology with Specialization in Children and Adolescents from Boston College.
Nancy Gentile, Vice-President, Residential Unit
Nancy has been with Community Care Services since 1994. She has extensive experience as a therapist, case manager and in a variety of management roles for human service agencies since 1976. Her previous position was a Senior Manager for Children’s Friend and Service in Providence, RI, where she was responsible for the adoption and foster care programs. Nancy’s career has developed strong skills in partnering with state agencies to provide effective treatment plans and support family preservation. As Vice-President of Community Care Services’ Residential Unit, Nancy oversees several treatment homes for adolescents, a detention alternative program for adolescents, and the intensive foster care and adoption programs. She is a Licensed Independent Clinical Social Worker, and is licensed by Massachusetts Board of Social Work. She received her B.A. from Salem State College, and a Master of Social Work with a concentration in Administration and Management from the University of Connecticut.
Susan Furtado, Director of Quality Management
Sue has been working with the agency since 2007 as the Director of Quality Management. Sue’s role involves the implementation and monitoring of performance and quality management initiatives agency-wide, as well as oversight of national accreditation processes. Sue joins Community Care Services following nearly two decades of program leadership positions involving mental health, juvenile justice and child welfare in Rhode Island. She has extensive experience in regard to organizational quality and performance standards and achievement. Susan’s most recent position was Vice-President of Child and Family Services in Newport, Rhode Island. Sue received her B.A. in Psychology and Sociology from Clark University and Master of Arts in Psychology, Applied Behavioral Analysis from the University of Massachusetts.
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